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Refund Policy

A legal disclaimer

Last updated: 01/1612026

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At ShopSphere, we want you to be satisfied with your purchase. This Refund Policy explains when refunds, returns, and replacements are available.

This policy is governed by the laws of the State of Illinois, including applicable consumer protection statutes.

Returns

Because our products are fulfilled by third-party suppliers through dropshipping partners, returns are accepted only under the conditions listed below.

You may request a return if:

  • Your item arrives damaged

  • Your item is defective

  • You receive the wrong item

To be eligible:

  • You must contact us within 7 days of delivery

  • Items must be unused and in original condition when applicable

  • Photo or video proof may be required to verify the issue

Return eligibility is subject to supplier policies, and some items may be non-returnable, including:

  • Final sale or clearance items

  • Gift cards (if applicable)

Refunds

Once your return or claim is approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 5–10 business days

  • Original shipping charges are non-refundable, unless required by law or due to supplier error

Refund timing may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery

  2. Include your order number and clear photos of the issue

After verification, we will:

  • Issue a refund, or

  • Provide a replacement, if available

This complies with Illinois consumer protection requirements regarding non-conforming goods.

Cancellations

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled.

Non-Refundable Situations

Refunds are not issued for:

  • Buyer’s remorse or change of mind

  • Incorrect size, color, or style selection

  • Delivery delays outside our control

  • Orders marked as “delivered” by the carrier

Please review product descriptions carefully before completing your purchase.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect

  • Shipping fees are non-refundable except where required by Illinois law

Consumer Rights (Illinois)

Nothing in this policy limits your rights under the Illinois Consumer Fraud and Deceptive Business Practices Act or other applicable consumer protection laws.

If a product is materially defective or misrepresented, remedies available under Illinois law may apply.

Contact Us

For refund or return requests, please contact:

info@ShopShere

Include your order number and a description of the issue to help us assist you quickly.

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